Zoom, Microsoft Teams, and Google Meet now offer AI tools to take notes, record, and transcribe meetings, reducing the need for human attendance. Some AI assistants support participants during calls, while others represent people who aren’t present—sending a bot in their place. Reporting from The Washington Post suggests that some are concerned that these AI-driven efficiencies are beginning to hinder genuine human interaction.
It also raises ethical and security issues, as there are no safeguards ensuring people aren’t unknowingly recorded. With AI notetakers, anyone who missed a meeting can later access everything that was said. Experts also say that AI notetakers are flawed and can introduce errors or misrepresent what was said in a conversation.
James Bailey, a professor and Hochberg Fellow of Leadership Development at the George Washington University School of Business, is a global expert on leadership and organizational behavior. He has advised Fortune 500 firms and government leaders on how emerging technologies like AI impact workplace dynamics.
Neil Johnson, a physics professor, has developed a mathematical formula to identify the “Jekyll-and-Hyde tipping point” in AI, i.e. when the system becomes overstretched and starts producing misinformation or harmful content. This model could eventually help keep AI tools trustworthy and prevent such tipping points.
If you would like to schedule an interview, please contact Claire Sabin at claire [dot] sabin
gwu [dot] edu (claire[dot]sabin[at]gwu[dot]edu).
-GW-