The Federal Aviation Administration has found multiple problems with Boeing’s quality control and production practices following a six-week audit of the company. The audit comes in response to the door plug blowout on an Alaska Airlines’ 737 Max 9 in January. A separate report launched prior to the January incident found “gaps” in Boeing’s safety culture. The FAA says Boeing should consider both reports in its quality improvement plan.
If you would like more context on this matter, please consider Jungho Suh, a teaching assistant professor of management at the George Washington University School of Business. His areas of expertise include service management, diversity, equity, and inclusion (DE&I), entrepreneurship, human resource issues in the service industry, sustainability & ESG reporting in the travel industry, digital platforms in tourism & hospitality, and gastronomy tourism. Suh has taught a similar case study in his past classes when the Boeing 737 "Max 8, " a different fleet," was grounded.
Suh can discuss the U.S. federal reaction, oversight and response to this incident and subsequent grounding of flights two months back. He can also speak to the work Boeing will need to do to re-earn the trust of its customers.
If you would like to speak with Professor Suh, please contact GW Media Relations Specialist Cate Douglass at [email protected].
-GW-
